All systems go.
The ÌÒ×ÓÊÓƵ information technology (IT) Bachelor of Technology (B.Tech.) degree program with a concentration in computer support services focuses on providing technical assistance and troubleshooting to users of various software and hardware systems.
Why ÌÒ×ÓÊÓƵ IT?
Our B.Tech. degree program builds on the foundation of computer information systems while also providing a broader scope. With an emphasis on hands-on learning, you will gain skills in problem-solving, customer service and software troubleshooting to ensure smooth and efficient user experiences.
Our hands-on learning approach culminates in a semester-long, 12-credit professional internship, where you work nearly 500 hours in an industry setting to gain the professional experience necessary to launch your career. Many of our graduates have secured full-time positions with the organizations sponsoring their internships.
Skills You Will Gain
Upon completion of the B.Tech. program, you will be able to:
- Develop a comprehensive understanding of computer hardware, software components and peripherals, including proficiency in troubleshooting common issues
- Cultivate effective customer service skills, incorporating active listening, empathy and conflict resolution, while adeptly communicating technical concepts to end-users with varying levels of technical knowledge
- Efficiently manage workloads to meet service level agreements (SLAs), ensuring the prompt resolution of technical issues, and document troubleshooting steps and resolutions for future reference and knowledge sharing
- Apply cybersecurity best practices, encompassing password management, data protection, and compliance with privacy regulations such as the Health Insurance Portability and Accountability Act (HIPAA) and Payment Card Industry Data Security Standard (PCI DSS), while mastering remote support techniques using remote access tools and strategies
What Can I Do in Computer Support Services?
As a graduate of the B.Tech. program, you will be well-prepared to pursue a wide range of exciting career opportunities, including:
- Technology consultant
- Technical support
- IT support
- Quality assurance specialist
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Technology Requirements
Minimum Device Requirements for this Program
- 8 GB RAM
- 512 GB Hard Drive
- 2 USB ports
- HDMI port
- Ethernet port (recommended) OR USB Ethernet Adapter
- Software: Microsoft Office 365
Facilities
